6. If I work with Merkur, what kind of service and support I can get?

Merkur define SAAS as “customer just use it, we take care of everything”.  Merkur like your own IT group provide support and service anytime. The services include:

  • System monitoring to make sure that travel agency use the system in high performance
  • Help and trouble shooting in 24x7 base
  • Data backup every day
  • Training
  • Implementation for new customer and new office
  • Report Generation and Analysis
  • Feature and function Customization


Skype: merkur-support
Twitter: merkursoft
Tel: +49 (0) 7024 - 977 2803
Fax: +49 (0) 7024 - 977 28039
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