6. If I work with Merkur, what kind of service and support I can get?

Details

Created on Saturday, 04 May 2013 09:11

Written by Super User

Merkur define SAAS as “customer just use it, we take care of everything”.  Merkur like your own IT group provide support and service anytime. The services include:

• System monitoring to make sure that travel agency use the system in high performance
• Help and trouble shooting in 24x7 base
• Data backup every day
• Training
• Implementation for new customer and new office
• Report Generation and Analysis
• Feature and function Customization